Gwynne TV & Electrical Services Ltd 0845 6340293 Providing a Complete Service & Repair Solution

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1. Who did you intially contact about the breakdown of your unit?	2. How easy was it to arrange a repair?
Insurance company Manufacturer Your original retailer Gwynne TV Other	1 Very difficult 2 3 4 5 Very easy

3. Were the call centre staff helpful?	4. Comments for question 3
1 Not very helpful 2 3 4 5 Very helpful

5. Was the repair visit arranged for:	6. Were you happy with these arrangements?
Same day as your call Following day 3 - 5 Days More than 5 days	Yes No

7. Comments on field engineer	8. If your unit was returned to the workshop, were you informed why?
	Yes No

9. How do would you describe the field engineer?
Helpful Yes No Polite Yes No	Smartly dressed Yes No

10. During the time the product was away did you receive any updates?	11. If you answered yes to the previous question. How did Gwynne TV comunicate with you?
yes No	Telephone (Landline) Mobile Phone Email SMS Text Post

12. How long did the repair take from product hand-over or first home call, to final completion?	13. Do you believe this length of time was reasonable?
1-2 working days 3-5 working days 1-2 weeks 2-4 weeks more than 4 weeks	Yes No

14. How much would you rate your overall satisfaction with this repair?	15. Based on your overall experience, how likly are you to use this Gwynne TV again?
1 Very dissatisfied 2 3 4 5 Very Satisfied	1 Very unlikely 2 3 4 5 Very Likely

Final Comments